Customer Service Representative
Bridgeville, PA Bridgeville, PA Full-time Full-time From $19 an hour From $19 an hour 4 days ago 4 days ago 4 days ago ALL CANDIDATES MUST COMPLETE THE SKILLS TYPING TEST ON INDEED IN ORDER TO BE CONSIDERED! Position Overview:
As a Customer Service Representative at Gillece, your primary objective is to provide exceptional 5-star service to our valued customers.
We take pride in offering a comprehensive benefits package, including medical, dental, and vision insurance, a matching 401K, monthly bonus opportunities, paid vacation, and an automatic pay bump to $21 with three months of good attendance.
Join our team and be part of a local home services company with over 40 years experience specializing in plumbing, HVAC, and electrical services.
We value our employees and maintain a positive company culture where your hard work is recognized and appreciated.
With a stocked breakroom, free snacks, drinks, and uncapped bonus opportunities, we ensure you feel appreciated every day.
Responsibilities:
Convert incoming calls, emails, and online requests into booked service appointments, showcasing your ability to actively listen and gather accurate information.
Establish strong rapport with customers, making them feel valued and demonstrating your exceptional customer service skills.
Maintain and update the customer database with complete and accurate information to ensure smooth communication and efficient follow-up.
Exhibit excellent verbal and written communication skills, allowing you to effectively address customer inquiries, concerns, and complaints.
Embrace your passion for helping people, leaving a positive impression in every interaction, and going above and beyond to meet customer needs.
Thrive in unexpected situations, maintaining composure and professionalism while performing under pressure.
Collaborate with team members to ensure a seamless customer experience and provide assistance as needed.
Qualifications:
Exude warmth, energy, and charisma, creating a welcoming and friendly environment for customers.
Possess IT competence and strong typing skills to navigate systems efficiently.
Highly organized with exceptional attention to detail, ensuring accurate customer records and information.
Exhibit strong verbal and written communication skills, allowing you to engage effectively with customers and convey information clearly.
Genuine passion for helping people, leaving a positive impression in every interaction and striving for customer satisfaction.
Perform well under stress and pressure, adapting to unexpected situations with patience and professionalism.
Join our team and become part of our commitment to delivering exceptional customer service.
Experience a supportive work environment, competitive benefits, and uncapped bonus opportunities.
To apply, please submit your resume and call 412-347-5741.
Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Application Question(s):
o Can you work at least one weekend day? o Can you work in office as this is not a remote position? o Are you able to take the Typing Skills Test on Indeed? Please click on the link to take the test.
You must have a laptop or a desk top.
This is a requirement for this position in order to be considered.
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Customer Service Representative at Gillece, your primary objective is to provide exceptional 5-star service to our valued customers.
We take pride in offering a comprehensive benefits package, including medical, dental, and vision insurance, a matching 401K, monthly bonus opportunities, paid vacation, and an automatic pay bump to $21 with three months of good attendance.
Join our team and be part of a local home services company with over 40 years experience specializing in plumbing, HVAC, and electrical services.
We value our employees and maintain a positive company culture where your hard work is recognized and appreciated.
With a stocked breakroom, free snacks, drinks, and uncapped bonus opportunities, we ensure you feel appreciated every day.
Responsibilities:
Convert incoming calls, emails, and online requests into booked service appointments, showcasing your ability to actively listen and gather accurate information.
Establish strong rapport with customers, making them feel valued and demonstrating your exceptional customer service skills.
Maintain and update the customer database with complete and accurate information to ensure smooth communication and efficient follow-up.
Exhibit excellent verbal and written communication skills, allowing you to effectively address customer inquiries, concerns, and complaints.
Embrace your passion for helping people, leaving a positive impression in every interaction, and going above and beyond to meet customer needs.
Thrive in unexpected situations, maintaining composure and professionalism while performing under pressure.
Collaborate with team members to ensure a seamless customer experience and provide assistance as needed.
Qualifications:
Exude warmth, energy, and charisma, creating a welcoming and friendly environment for customers.
Possess IT competence and strong typing skills to navigate systems efficiently.
Highly organized with exceptional attention to detail, ensuring accurate customer records and information.
Exhibit strong verbal and written communication skills, allowing you to engage effectively with customers and convey information clearly.
Genuine passion for helping people, leaving a positive impression in every interaction and striving for customer satisfaction.
Perform well under stress and pressure, adapting to unexpected situations with patience and professionalism.
Join our team and become part of our commitment to delivering exceptional customer service.
Experience a supportive work environment, competitive benefits, and uncapped bonus opportunities.
To apply, please submit your resume and call 412-347-5741.
Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Application Question(s):
o Can you work at least one weekend day? o Can you work in office as this is not a remote position? o Are you able to take the Typing Skills Test on Indeed? Please click on the link to take the test.
You must have a laptop or a desk top.
This is a requirement for this position in order to be considered.
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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