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Customer Service Representative

As a Customer Service Representative, your job is to convert every inbound customer?call into a booked service call.? You will respond to customer requests, resolve issues and promote our services.? In addition to taking?all inbound calls, you will?accurately?input all customer information?into the system while providing exceptional customer service.? Other responsibilities include making outbound calls to?offer?various?products and promotions to our previous customers.?



Responsibilities:



  • Convert incoming customer calls into booked service appointments.

  • Respond to customer requests, resolving issues and promoting the Gillece brand.

  • Adhere to the company's plan for resolving customer complaints quickly and favorably.

  • Maintain and update customer database with complete and accurate information.

  • Be professional and establish customer rapport.

  • Participate in training to boost booked calls and practice outbound calling.


Gillece is proud to offer:



  • Paid training

  • Paid vacation

  • Health and Dental insurance

  • Bonus and Incentives

  • 401K with a company match




Qualifications:



  • Exceptional customer service experience.

  • Excellent verbal and written communication skills, and attention to detail.

  • Ability to multitask in fast paced work environment.

  • Ability to pass a background check and drug screen



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