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Customer Administrator

The Customer Administrator is a central point of service and support to team of 6-8 Consultants and Customer Success Managers in DDI US Operations.
Responsibilities
About the team:
At DDI, Consultants and Customer Success Managers drive client projects, our business and our growth across all of DDI Solutions. This position is integral to the team and has direct client impact while providing support on both the delivery of client work and business development activity.
About You:
You are passionate about learning, helping others and driving towards team success. You anticipate needs, see trends, identify room for and implement process efficiency. You are resourceful and take action. Your eye towards details ensure your own success and the success of others, in addition to continuing to the outstanding client experiences DDI delivers. High adaptability and clear communication along with appreciation for organized work allow you the opportunity to make an impact on this team and with our clients. If you have an appetite for new systems/technology this position is right for you.
Some key tasks in this role include:
Administrative Support to Customer Success Managers (CSM)
Calendar management for a few key CSMs
Opportunity to accelerate sales by being the point of contact for CSMs and other group members from contracting to invoicing.
Client research, and formatting of materials/communication templates to support sales efforts and establishment of a vibrant networking with key client contacts. Data entry, management and analysis within the CRM and lead generation tools for assigned accounts.
Lead process improvement efforts within license, non-licensing client engagements and across team(s)
Suggest tactics on how sales and consultants can improve forecast accuracy and project profitability analysis by using well the tools in the system.
Distribute marketing campaigns and thought leadership material releases to team members.
Delivery Consulting
Create, proof, and format client-facing materials (e.g., infographics, PowerPoint)
Manage all logistics for team around scheduling, meeting preparation, travel and expense reporting
Track various types of data and accelerate invoicing / contracting
Submit and monitor demo requests, labor reports, IT tickets, project codes and ensure accuracy in invoicing.
Navigating project management and productivity softwares (e.g., OneNote, SharePoint, OneDrive, CRM) and share knowledge with team members
Monitor and share team reports on performance metrics.
Basic Qualifications
(These are the minimum qualifications you need to be considered for the job)
Minimum of 2 years administrative or relevant work experience
Strong proficiency in Windows 10, MS office products. Intermediate proficiency in Adobe creator
Ability to effectively handle multiple tasks/priorities independently
Preferred Qualifications
Experience with travel arrangements, US and Global
Familiar with CRMs (Dynamics), Oracle Cloud and Online Invoicing applications
Familiar with survey creation (Microsoft Forms or Qualtrics)

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